This page states the Terms and Conditions under which you (Visitor) may visit this website (“www.ganeshpapers.com”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.

USE OF CONTENT

All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

You may not sell or modify the content of this Website  or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.

ACCEPTABLE WEBSITE USE

(A) Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

INDEMNITY

The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.ganeshpapers.com or their breach of the terms .

LIABILITY         

User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.
User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.

DISCLAIMER OF CONSEQUENTIAL DAMAGES

In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

All information, products and services displayed on the www.ganeshpapers.com website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed below.

1.  Ganesh Stationery Works. has the right to accept or reject your offer without assigning any reason thereof.
2. Ganesh Stationery Works reserves the right to add, delete, alter or modify these terms and conditions at any time.You are therefore advised to read carefully these terms and conditions every time you use the www.ganeshpapers.com website.
3. We have made every effort to display the color of our products that appear on the site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of color will be accurate.
4.  The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
5. Ganesh Stationery Works. will not be responsible for any damage suffered by users from use of the services on ganeshpapers.com . This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, or under any other cause of action.
6. Ganeshpapers.com will take "Full Responsibility" of your Order, if the Order has been shipped to any of the major cities, where our partner uses "Private Courier Companies" (eg. Fed Ex, overnight,etc.) to ship your order.
7. The prices and availability of products are subject to change without prior notice at the sole discretion of Ganesh Stationery Works.
8. Request for cancellations of orders once placed on ganeshpapers.com shall not be entertained.
9. Ganeshpapers.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the user shall be informed of the same.
10. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by Ganesh Stationery Works. for re-delivery shall be claimed from the User placing the order.
11. The User agrees to give accurate, authentic and true information. ganeshpapers.com reserves the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found not to be true wholly or partly, Ganesh Stationery Works. has the right in its sole discretion to reject the registration and debar the User from using the services of ganeshpapers.com without prior intimation whatsoever.
12. Ganesh Stationery Works will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. The User must exclusively use his/her own card on the site.
13. Receipt of product Ganesh Stationery Works shall not entertain any complaints after 3 days.
14. This agreement shall be construed in accordance with the applicable laws of India. The Courts at BHUBANESWAR, ODISHA shall have exclusive jurisdiction in any proceedings arising out of this agreement.

SHIPPING POLICIES

Domestic Shipping:

Shipping charges vary based on the customer shipping addresss/city and total order weight. The exact charges city/state wise are displayed in the table below:
Please allow 2-10 working days for your order to be dispatched by Ganesh Stationery Works.
The orders cannot be shipped to PO boxes or military addresses; rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time..
International Shipping
We do not offer International Shipping at the moment.
Tracking:
An E-mail containing your package tracking information will be sent to you when your shipment has been dispatched. Please mail us at support@ganeshpapers.com in case of any questions. To cancel your order, you will have to get in touch with our Customer Support Team by sending an email to support@ganeshpapers.com, stating your Order Number.If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Ganesh Stationery Works for re-delivery shall be claimed from the User.

 

 

Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
In case we receive a cancellation e-mail and by that time the order has already been "processed" by the seller, the order cannot be cancelled. Ganesh Stationery Works has the complete right to decide whether an order can be cancelled or not. The customer agrees not to dispute the decision made by Ganesh Stationery Works and accept Ganesh Stationery Works’s decision regarding cancellation..

For Cancellations please contact the us via contact us link. Email-ganeshbbsr@bsnl.in

Requests received later than 10 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

In case any client is not completely satisfied with our products we can provide a refund. 

Replacement/Exchange Policy:

All products except books can be exchanged within 3 days of receiving the order, except in the following cases:
1. Items that have been used or opened
2. An item not returned in the condition it was received.
3. Any item received by Ganeshpapers.com in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation. The email address for all such communication is support@ganeshpapers.com

 

Return Policy: Any item ordered from ganeshpapers.com cannot be returned. It is only possible to exchange the item as per the above Exchange/Replacement Policy. Books cannot be exchanged.

Refund Policy of ganeshpapers.com:

Cases of unavailability of products or a service problem:
• If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end, choice of the customer will be final.
• If the order is confirmed by us and the product is not shipped on time to the customer, then we give refunds to the customer, if the customer demands.
• 90% refund will be given, if product is not available or we are not able to ship the products.
• For courier products, if the delivery address is out-side the service area, then 100% refund will be given to the customer
• Refund to be processed within 7-10 Days after the returned products have been recieved via GTM wallet. 
• Order can be cancelled within two hours of placing the order.
• Product can be returned within 7 days of receipt. The cost money can be returned  
through your GTM wallet after deducting the shipping and GST charges.

Shipping Merchandise to ganeshpapers for Replacement/Exchange:

 Ganespapers has tie-ups with logistic partners who work specifically on reverse logistics. A customer can contact us on support@ganeshpapers.com and our customer support team will initiate a reverse pick-up for you. Alternatively, a customer can also ship us the merchandise via courier or insured parcel post for tracking purposes. ganeshpapers.com does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping, GST and  insurance costs.

Products for exchange or replacement must be sent to the below address:

Ganesh Stationery Works.,266/4,Laxmisagar,Bhubaneswar-751006
Ganesh Stationery Works,F/75, Chandaka Industrial estate,Bhubaneswar- 751024

Items Damaged in Shipping:

Ganeshpapers.com is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at +91 8763359352  or mail us at support@ganeshpapers.com. We will contact the Courier Company on your behalf and file an insurance claim. Once the courier company has approved and paid the claim to Ganesh Stationery works., we will forward the applicable amount to you (Note: Original insurance cost is not refundable).
An email notification will be sent once the return has been processed.